BY THE NUMBERS
How I actually work, measured.
Not promises. Reply times, hours, and reports delivered on time, measured across every case and updated daily.
…median time to reply to a client message
…of client messages answered within an hour
…reports delivered within the time promised
…of casework logged
The rest of the ledger
- …messages exchanged with clients
- …milestones reached
- …calls, appeals and other actions logged on clients' behalf
- …cases taken
How these are measured
Reply time is the gap between a client's message and my answer, across every message on every case. Reports count as on time when they land inside the time promised at booking.
Nothing here is per client. Every figure is a total or a median across all cases, so no one can be picked out of it.
Measured across every case. Updated daily.